Service with Emoticons: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters

Hosting Department：School of International Business Administration

Theme：Service with Emoticons: How Customers Interpret Service Employees' Use of Emoticons in Online Service Encounters

Speaker：Xueni Li   The Hong Kong Polytechnic University   Doctor

Date&Time：September 12th,2017   15:00--16:30

Venue：Room 114,School of International Business Administration